Last updated: 23 July 2026
This page explains how to request deletion of your Kay's Pay account and the personal data associated with it. Kay's Pay is operated by the Kay's Pay team; questions can be sent to support@kayspay.com.ng.
How to request account deletion
- Send an email to support@kayspay.com.ng from the email address registered on your Kay's Pay account.
- Use the subject line “Delete my account”.
- Include the full name and phone number on your account so we can verify it's you.
- We'll confirm your identity and process the deletion. You'll receive an email confirming once it's complete.
We aim to complete verified deletion requests within 30 days. If your wallet holds a balance, please withdraw it before requesting deletion, or tell us how you'd like any remaining balance handled.
What data is deleted
When your request is processed, we permanently delete the personal data tied to your account, including:
- Your profile: full name, email address, phone number, and profile photo.
- Your transaction PIN (stored only as a secure hash) and biometric settings.
- Any saved bank account details used for withdrawals.
- Identity data from NIN/BVN verification (such as the details and photo returned during a check), where you used those features.
- Your device push-notification token.
What data is kept, and for how long
For legal, tax, anti-money-laundering, and fraud-prevention reasons, we are required to retain records of completed financial transactions (such as purchases, funding, and withdrawals) even after your account is deleted. Specifically:
- Completed transaction records are retained for the period required by applicable Nigerian financial and tax regulations — up to 7 years — after which they are permanently deleted. Where possible, these records are dissociated from your personal profile.
- We do not retain your PIN, biometric data, or login credentials after deletion.
Once the mandatory retention period ends, the remaining records are permanently and irreversibly deleted.
Questions
If you have any questions about deleting your account or your data, contact us at support@kayspay.com.ng.