KaysPayA failed purchase is refunded automatically
When a provider rejects a purchase outright, the amount is returned to your KaysPay wallet without you needing to request it. The transaction is recorded as refunded in your history so there is a trail.
Failed Airtime, Data or Electricity Purchase? How Refunds Work
What happens when a purchase does not go through on KaysPay, when money is returned automatically, and what to do while a transaction is still confirming.
Pending is not the same as failed
A pending transaction has not been rejected. It is still being confirmed with the provider. Money has left your wallet but the outcome is not yet known, and it can still complete successfully.
Never repeat a pending payment
Buying again while the first attempt is still confirming is the most common way people end up paying twice. Check your transaction history first and wait for the original to resolve.
Unresolved transactions are swept automatically
Transactions that stay unconfirmed are re-checked against the provider on a schedule rather than being left alone, so an outcome is reached without you chasing it.
Electricity tokens
A successful prepaid purchase returns a meter token. Keep the receipt from your transaction history — the token is issued once and the receipt is your record of it.
Data plans that a network rejects
Some plans cannot be delivered to a line that owes airtime, or to a number the network reports as ineligible. Where this happens the purchase is refunded and the reason is shown.
Prices can change between screens
Provider prices move. If the amount changes after you have reviewed it, KaysPay asks you to confirm the new figure rather than charging a different amount silently.
When to contact support
If a transaction has neither completed nor refunded after a reasonable wait, email support@kayspay.com.ng with the transaction reference from your history. Never include your password, transaction PIN or a one-time code.
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